Notes

The answers I give on the phone, written down.

Every week a business owner in Halifax asks me something they assumed was obvious and it turns out nobody ever explained it to them. Certificates. Renewal increases. What a policy quietly leaves out. I write those answers down here so you can read one at midnight instead of waiting for me to pick up.

Notebook, pen and coffee on a desk

Latest

Got a question I haven’t written about?

Send it to me. If it’s the kind of thing three other owners have already asked, it becomes the next piece.